Standard of Damages Details
    Filing Period Materials for Submission Circumstances Range of Indemnification
1 Loss of access- ories 7 days Photographic evidence, statement from shipping company If loss or theft occurs before shipment Amount equivalent to the loss
If loss or theft occurs after shipment No indemnification or half of the amount equivalent to the loss
2 Terms (conditions) are different from description on the site 7 days Photographic, evidence, estimate of repairer When an error in assessment or description is clearly determined When an error in assessment or description is clearly determined amount equivalent to the loss (vehicle price is set as maximum)
When the terms or conditions may have changed after the shipment No indemnification or half of the amount equivalent to the loss
3 Condition of engine mission is different from the description on the site 7 days Photographic, evidence, estimate of repairer Same as above(applicable only to the merchandise less than 100,000 km of use, less than 10 years from the manufacturing date) Same as above
4 Difference in mileage 7 days documented evidence When an error in assessment or description is clearly determined Difference in value (vehicle price is set as maximum)

*Filing Period is within days from the date of arrival of the vehicle.

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